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Frequently Asked Questions

Payment Related Questions

What is the payment schedule for purchasing a package?

There are non-refundable deposits of 50% of the package cost for a U.S. destination and $1,250 per person for an international package. The balance is then due 60 days prior to the trip for a U.S. destination and 75 days prior for an international package.

What forms of payment do you accept?

We accept Visa, MasterCard, and American Express, as well as payments via check or money order.

Can I change my form of payment from my deposit when my balance is due?

Yes. Simply notify a member of our team if you have a replacement credit or would like to have your balance applied to a different card.

What happens after I book my trip?

After your places have been confirmed and the deposit paid, you will receive an email confirmation and then someone from our team will reach out to you to get your flights booked.

Two to three weeks before your departure date, you will receive an easy-view, easy-print (should you choose to) comprehensive itinerary including confirmation numbers, a schedule of events, and tips for making the most of your time in the destination city.

Broadway Tickets

How are the seats for the Broadway shows?

All of our seats are orchestra/front mezzanine seats, the top category for groups in Broadway theatres. New York City theatres are generally quite intimate compared with spacious venues you might have in your home market.

Can I add a 4th show? 

Yes, the schedule for most of our packages leaves a space where a 4th show could be added – either on your own or through Broadway Exclusive by CTI

Can I replace a scheduled show with another one of my choosing?

Yes, if you have seen a particular show in our program or have your heart set on a particular show that’s not part of the weekend, please inquire as to the option to make a substitution. There may be a cost difference for the replacement show.

Is transportation provided to the shows in New York?

No, our hotels are in the theatre/midtown district and it is generally much easier to get around on foot than via transportation. That said, a few of our weekends do include transportation for certain components, including the Tony Awards at Radio City Music Hall, the CMA Awards in Nashville, and some of our shopping tours.

Cancellation Policy

What is Broadway Exclusives' cancellation policy?

You may cancel your trip package purchase on a courtesy basis at no charge within 3 days of booking, provided we have not yet booked your airfare.  For a courtesy cancellation in which your airfare has been booked and more than 24 hours have passed, your responsibility will be limited to your airfare cost which will be returned to you as a credit, subject to airline guidelines (including change fees) when applying that credit to future travel. Outside of the courtesy cancellation period, our official cancellation policy is as follows (this policy will also be on the 2nd tab of your confirmation/purchase order which will be emailed to you): 

  • A package cancellation request made more than 60 days (75 days for an international trip) prior to a trip is the responsibility of the guests at 50% of the total trip cost.
  • A package cancellation request made more than 31 to 60 days (75 days for an international trip) prior to a trip is the responsibility of the guests at 75% of the total trip cost.
  • A package cancellation request made 30 days or less prior to a trip is non-refundable.
  • We ask that all cancellation requests be submitted via email to Of course, you may also call to discuss your consideration of canceling with one of our representatives.

While this is the official cancellation policy, there are other options including finding someone to take the place of someone who cannot travel. We also may have someone on our waiting list who would be able to assume most elements of your trip, thus potentially reducing your obligations to less than those stated above. Again, in most instances, you will at least be responsible for the cost of your airfare. In the event of a cancellation, you will have a credit with the airline which can be applied to a new flight for up to a year from the time of booking.

What happens in case of inclement weather?

Generally speaking, if planes are still flying and the theatres are open, the weekend will proceed as scheduled. If your particular flight is canceled due to weather (or other reasons), we will work with you and the airline to get you here in the most timely and efficient manner.

Hotel & Flight Questions

Can my guest travel from a different city than me?

Yes. That is fairly common among our travelers. If we can, we will look to coordinate your flights to arrive at a similar time at the same airport. On occasions where this is not possible, it may be necessary to add an extra sedan service to accommodate the separate arrival (and perhaps departure as well).

Can I book my own airfare?

Yes, if you would like to drive, take the train, or book your own airfare by redeeming points or miles, we can customize your trip package cost. Please inquire with your Broadway Exclusive representative about the cost reduction. 


Can I still be picked up at the airport if I book my own airfare?

Yes, we just ask that you provide your flight confirmations so our team can track any flight changes and make sure your airport transfers are up to date.

Can I earn miles on my flights?

Yes, including group flights which mostly apply to international trips. Please provide your frequent flyer number at the time of booking your trip.


Can I extend my stay by arriving earlier or staying longer?

Yes, generally we will be able to extend a group rate to you. Please inquire with your representative. Your sedan service and airfare can be adjusted according to your customized travel dates. Also, many of our guests coming from the Pacific time zone will elect to come in a day early to get a head start on the time change.

Can I earn hotel points?

Generally no since it is a group booking. However, your membership in a hotel rewards program may allow you to receive other perks or upgrades.